Steps To Literacy's Product Policy



Prices and titles for each collection are subject to change based on market availability.

In order to expedite shipment, we reserve the right to substitute titles based on reading level, genre, theme, similar price point etc. or ship the set incomplete with a credit applied to your invoice.


If you are dissatisfied with your order for any reason, please contact our customer service department at 1-800-895-2804 to receive a return confirmation number within in 30 days of delivery.

Returns may be subject to a 15% restocking fee. 

*We do not accept returns on custom curated products.

**Returns must be in resalable condition and include a copy of your packing list in order to ensure credit is properly applied.

***Due to copyright laws, books on CD, audio books and DVD's are not refundable once opened. 

Returns can be shipped to: 

Steps to Literacy c/o
Norwich Processing
5 Wisconsin Ave
Norwich CT, 06360

Sales Tax

Any Institution that has tax exempt status should indicate as such when creating on online account. We do not accept Purchase Orders via web sales at this time. Purchase orders can be sent via email or customer service. 


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